Jańa Post is a Kazakhstan-based IT logistics company providing delivery across Kazakhstan and Central Asian countries. We partner with leading international marketplaces and trading platforms. Our digital platform makes it easy to track and manage parcels. The company’s goal is to ensure fast, safe, and cost-effective delivery of goods.

With Jańa Post, you can order from top Chinese marketplaces: Pinduoduo, TaoBao, 1688, Temu, JD.com. If you’re not sure how to place orders on marketplaces, you can watch special lessons in the Jańa Post app and on the official website to get detailed guidance.

To change your branch, go to the “Services” section and select “Your branch.” Choose the nearest branch and tap “Change branch.” Note: you can change the branch once every 36 hours. If the parcel has already arrived at the sorting center in Almaty, it will still be sent to the previous branch even after a change. We recommend selecting the correct branch in the Jańa Post app before purchasing on a marketplace.

You can get answers to any question via Jana AI Chat in the Jańa Post app.

Yes. If your personal account balance in the Jańa Post app is more than 10 USD, you can withdraw funds to your bank account. For more details, please contact support.

In the “Orders” section of the Jańa Post app, select the personal account top-up button. You can top up using a card from any bank in Kazakhstan. Enter the amount you need. Note: the personal account balance is calculated in USD. The exchange rate may change daily depending on your bank’s rate.